11 ways Kimedics APIs can simplify your organization
“We need to reduce our software contracts from 100 to 50."
- CTO, multi-facility medical group
This was a recent conversation we had with a CTO of a large multi-facility medical group. As organizations grow they tend to add on software subscriptions for each functional need they have, and can end up with 20+ tools in place that do not speak to each other. With each license comes a contract, an invoice, an account manager and numerous other variables. We continue to hear concerns from groups not just around how to connect all of these solutions to reduce redundancy and data accuracy; but they also had concerns with compliance and security. Customers continue to leverage the Kimedics Open API to create a hub consolidating all of their tools in one interface for their operations teams.
Kimedics was built on an open API to accommodate the complexities of healthcare. Read why easy integration with an open API should be the first requirement you check when evaluating new solutions.
1. Higher employee productivity
We all have a productivity issue. An average office worker suffers interruptions every 3 minutes, and what makes things worse, it takes even 30 minutes to get back to full focus after every distraction. In addition, professionals spend 19% of their time on finding resources, documents, and information necessary to do their jobs. This also includes bouncing across many different tools, manually moving data between them, constantly logging in and out, and often dealing with unnecessary admin.
On the other hand, it’s impossible not to use many different tools. Even the most comprehensive, all-in-one platforms have their focuses and can’t answer all the needs of everyone. That’s why we need integrations that significantly reduce the time spent on juggling separate tools and still allow us to use our favorite or affordable ones.
2. Better data flow
As already mentioned, moving data between different systems manually is ineffective, time-consuming, and unproductive. Imagine managing order processing in one tool and invoicing in a completely separate one. Or making sales without instant access to any CRM that helps to manage sales management, customer interactions, marketing campaigns and more. All of that requires tons of work from professionals who should instead focus on the tasks they’re specialized at.
However, the lack of real-time data synchronizing may even put a project in jeopardy. If your sales team has a separate CRM that is not connected to the call center software they use, there is a significant risk of dealing with a database that is outdated, duplicated, and not accurate.
Integrations can minimize or even completely reduce this risk by allowing for smooth data flow and real-life syncing. For example, to stay within the example from the sales industry, integrating a cloud-based call center software with a well-known CRM such as HubSpot allows for having all fresh information about customers in one place. No more overlapped databases and a lack of real-time data.
3. Increased data simplification
Dealing with data across disjointed software systems not only leads to overlapping and lack of real-time flow but it also means that data is scattered and available in different formats which makes it difficult to get the proper insights.
4. Improved data accessibility
Getting all the necessary data in one place with a unified view can also significantly improve accessibility. If everyone in a company or a team can access data anytime, without asking for access and spending time on getting to know systems they haven’t been familiar with, it makes their work easier and more efficient. It’s true for both small businesses and corporations. Small businesses can cut costs and big corporations avoid wasting the time of numerous employees on finding the data they need.
5. Error reduction
Scattered and asynchronous data can lead not only to lower productivity but also to lots of errors. Moving data manually between disjoined systems and between the company departments is always prone to errors and should be avoided at all costs. Again, integrations come to the rescue and allow for moving data automatically, which minimizes the risk of errors. Thanks to that, databases are always synchronized, accurate and complete.
6. A 360-degree view of customer information
In sales and marketing, the more data about leads and customers is available, the more efficient and personalized campaigns can be. However, when data is scattered and not connected to sales or marketing automation software, the relevant teams rarely take advantage of it.
On the other hand, when all the information is stored in one place and is ready to use, companies can offer their customers a real omnichannel experience. If you haven’t heard about omnichannel, it’s an approach that provides customers with a fully integrated customer experience.
7. Faster business processes
Did you know that 1 out of 3 people start to look for an offer from a competitor if they have to wait? It’s a well-known and scientifically proven fact that people hate to wait and they tend to avoid it at all costs. Call center agents who don’t have access to data and therefore are unable to solve the issue drive customers mad and poor customer service is one of the top reasons behind high churn rate. Integrations allow for speeding the business process by gathering all important data in one place and minimizing manual data entry.
Automated processes increase the speed even further and let the agents, salespeople, and marketers focus on what they do best: provide excellent customer service and campaigns.
8. Improved efficiency across teams
I’ve already mentioned that smooth data flow and easy access to databases across the different company departments are important but this topic deserves more attention. Sadly, poor communication, especially between sales and operations, in companies is so common that it has become a subject of numerous reports and discussions. Sales complains that when they land a new contract, operations implements inconsistently which is detrimental to the whole relationship.
9. More flexibility and scalability
So far, we’ve focused on data integration between cloud-based systems but it doesn’t mean that it cannot be performed between an on-premise and a cloud-based system, which revolutionizes the way we think about how they can be used, especially in terms of flexibility and scalability. Integrations are meant to break data silos and can leverage systems to perform more efficiently or intensively.
10. Improved security
System security is not child’s play. In fact, 66% of IT professionals indicate security as their most significant concern in adopting an enterprise cloud computing strategy. One of the reasons behind it may be that the cloud is still considered a relatively new technology. In fact, on-premise solutions don’t always guarantee high security.
11. Reduced costs
The fact that software integrations lead to reducing costs is pretty obvious. You may only be surprised to what extent. However, if you count hours that skilled and experienced professionals spend on manual tasks, on trying to access data getting the right insights from overlapped or scattered and unstructured databases coming from different systems, the final cost can be enormous. Integrations are one of the most efficient ways of reducing it. Modern software providers are well aware of that and offer integrations as a part of their plans at no additional costs.
Software integration is truly a game-changer, and numerous businesses have greatly benefited from it. There are possibly countless advantages of integrations, but higher security and productivity, lower costs and improved data flow are probably the top reasons why you should start integrating platforms that you use.