SUMMARY: The first year on a connected operations record is not marked by anything dramatic. It is marked by the disappearance of small verification...
SUMMARY: MGMA’s centennial conference in San Antonio ran under the theme “From Here Forward,” and the through-line in the conversations we had there...
SUMMARY: Workforce operations don't break inside any one function. They break at the seams between them. Credentialing, scheduling, coverage, quality,...
SUMMARY: I sat in on a quarterly operations review with an enterprise workforce team recently. The reporting was good. Clean charts, coverage cost...
SUMMARY: In most operating reviews I sit in, coverage shows up as one number. Percent of shifts filled. Premium spend against plan. If both look okay,...
SUMMARY: Payroll corrections are rarely the result of one person making a mistake. In the enterprise workforce teams I advise, they show up when...
Juggling shifts is an art in healthcare. If you’re in charge of shift scheduling in your organization, odds are sometimes you feel like you’re...
