SUMMARY: MGMA’s centennial conference in San Antonio ran under the theme “From Here Forward,” and the through-line in the conversations we had there...

SUMMARY: Workforce operations don't break inside any one function. They break at the seams between them. Credentialing, scheduling, coverage, quality,...

SUMMARY: I sat in on a quarterly operations review with an enterprise workforce team recently. The reporting was good. Clean charts, coverage cost...

SUMMARY: In most operating reviews I sit in, coverage shows up as one number. Percent of shifts filled. Premium spend against plan. If both look okay,...

SUMMARY: Payroll corrections are rarely the result of one person making a mistake. In the enterprise workforce teams I advise, they show up when...

Short answer: It is not really about speeding up credentialing. It is about closing the gap between "approved" and "scheduled." That small gap is often...

Short answer: Premium labor doesn’t persist because organizations lack capacity. It persists because internal capacity isn’t visible early enough to...